English+business+letters

**LAYOUT DI UNA LETTERA COMMERCIALE** (heading)  Subasio Hotel via Frate Elia, 2 Assisi 06081 PG Ph. 075 8889999 – Fax 075 7457890 Subasiohotel@libero.it ( @ si legge AT; il punto si legge DOT)

__1/21/31/st ; 2/22nd ; 3/23rd January 2005 (date) __ __Your Ref. Mr/Mrs/Miss/Ms Smith ( solo se si tratta di una risposta) __ __Our Ref. IT/dr ( sono le iniziali di chi firma la lettera e quelle di chi la scrive) (references) __ _ __Mr/Mrs/Miss/Ms Smith (se è una singola persona) __ __14 North Avenue __ __Hove, Sussex BN3 8UA __ __(inside address) __ __Happy Travel (se è una ditta/agenzia) __ __1750 Church Street __ __San Francisco, Cal. 94132 __ __<span style="background-color: #ffffff; font-family: Arial,sans-serif; font-size: 9pt;">U.S.A. __ _ Attn./ For the attention of/ Attention: Mr/Mrs/Miss/Ms Brown __<span style="background-color: #ffffff; font-family: Arial,sans-serif; font-size: 9pt;"> (solo nel caso in cui l’inside address (attention line) __ __<span style="background-color: #ffffff; font-family: Arial,sans-serif; font-size: 9pt;">riguardi una ditta/agenzia) __ _ <span style="background-color: #ffffff; font-family: Arial,sans-serif; font-size: 9pt;">Dear Sir/Madam, (senza il cognome), <span style="background-color: #ffffff; font-family: Arial,sans-serif; font-size: 9pt;">Dear Mr/Mrs/Miss Smith, (con il cognome) (salutation) <span style="background-color: #ffffff; font-family: Arial,sans-serif; font-size: 9pt;">Dear Sirs, (se si tratta di una ditta/agenzia) <span style="background-color: #ffffff; font-family: Arial,sans-serif; font-size: 9pt;">Gentlemen, ( “ )

Your fax/letter/ of 20thJanuary 2005 __<span style="background-color: #ffffff; font-family: Arial,sans-serif; font-size: 9pt;">(subject) __

<span style="background-color: #ffffff; font-family: Arial,sans-serif; font-size: 9pt;">(body of the letter= CORPO DELLA LETTERA - ESEMPI DI VARI TIPI)
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">__**INQUIRIES**__

<span style="display: block; font-family: Arial,sans-serif; font-size: 9pt; text-align: justify;">//As we are going to spend a week// <span style="display: block; font-family: Arial,sans-serif; font-size: 9pt; text-align: justify;">//in Assisi in March, we should be// <span style="display: block; font-family: Arial,sans-serif; font-size: 9pt; text-align: justify;">//grateful if you could let us have// <span style="display: block; font-family: Arial,sans-serif; font-size: 9pt; text-align: justify;">//details about accommodation// <span style="display: block; font-family: Arial,sans-serif; font-size: 9pt; text-align: justify;">//and rates in your hotel// || <span style="font-family: Arial,sans-serif; font-size: 9pt;">__**-REPLIES TO**__ <span style="font-family: Arial,sans-serif; font-size: 9pt;">__**INQUIRIES**__ <span style="font-family: Arial,sans-serif; font-size: 9pt;">__**-OFFERS**__

<span style="font-family: Arial,sans-serif; font-size: 9pt;">//Thank you for your letter of..// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//requesting information about// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//.... As requested, we enclose// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//our illustrated brochure and// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//our prices.// || <span style="font-family: Arial,sans-serif; font-size: 9pt;">__**BOOKINGS/RESERVATIONS**__

<span style="font-family: Arial,sans-serif; font-size: 9pt;">//We should be grateful if you// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//could accommodate us at your// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//hotel in a double room with// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//half board with breakfast and// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//dinner from 1////st// //to 3////rd// //March.// |||||| <span style="font-family: Arial,sans-serif; font-size: 9pt;">__**CONFIRMATIONS**__

<span style="font-family: Arial,sans-serif; font-size: 9pt;">//Thank you for your letter dated// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//..... We confirm the booking// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//made by you for a double room with// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//half board with breakfast and// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//dinner from 1////st// //to 3////rd// //March.// <span style="font-family: Arial,sans-serif; font-size: 9pt;">/// We regret to inform you that we// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//are unable to offer you a room for// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//the period you require because all// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//our rooms are already booked.// ||
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">__**ALTERATIONS/CANCELLATIONS**__

<span style="font-family: Arial,sans-serif; font-size: 9pt;">//We regret to inform you that, owing// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//to circumstances beyond our control,// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//a) we are compelled to alter our// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//booking. We will arrive on 6////th// //March,// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//not on 1////st// //March and we would like// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//to know if accommodation is// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//available in the new period.// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//b) we must cancel our booking. We// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//hope that you will refund us the// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//sum we have already paid.// || <span style="font-family: Arial,sans-serif; font-size: 9pt;">__**REPLIES TO ALTERATIONS**__

<span style="font-family: Arial,sans-serif; font-size: 9pt;">//We have received your letter// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//of ... and we// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//we are unable to// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//accommodate you for the// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//new period you require.// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//for the period you require.// || <span style="font-family: Arial,sans-serif; font-size: 9pt;">__**COMPLAINTS**__
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">//regret to inform you that//
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">//we still have availability//

<span style="font-family: Arial,sans-serif; font-size: 9pt;">//We are writing to complain// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//about// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//- the bad service// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//- the poor quality of food// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//at your hotel during our stay// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//from 1////st// //to 6////th// //March.// |||||| <span style="font-family: Arial,sans-serif; font-size: 9pt;">__**REPLIES TO COMPLAINTS**__

<span style="font-family: Arial,sans-serif; font-size: 9pt;">//We regret to learn that you were// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//not satisfied with your stay at our// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//hotel. The mistake was due to....// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//Please accept our sincere// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//apologies for the inconvenience// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//caused to you.// ||
 * |||||||| <span style="font-family: Arial,sans-serif; font-size: 9pt;">__**CIRCULARS and OFFERS:**__ //We would like to introduce the Grand Hotel Park to you....// ||  ||   ||

<span style="background-color: #ffffff; font-family: Arial,sans-serif; font-size: 9pt;">We look forward to your reply/receiving your reply. (ending)

__<span style="background-color: #ffffff; font-family: Arial,sans-serif; font-size: 9pt;">Yours faithfully/Yours truly/Yours sincerely/Yours FaithfullyTruly yours/Sincerely yours, (complimentary close) __

<span style="background-color: #ffffff; font-family: Arial,sans-serif; font-size: 11pt;">Irma Tardioli <span style="background-color: #ffffff; font-family: Arial,sans-serif; font-size: 9pt;">(signature) <span style="background-color: #ffffff; font-family: Arial,sans-serif; font-size: 9pt;">Manager (position of the writer)

__<span style="background-color: #ffffff; font-family: Arial,sans-serif; font-size: 9pt;">Encl.: Brochure/Tariff (enclosure) __

<span style="background-color: #ff00ff; display: block; font-family: 'Times New Roman',Times,serif; text-align: center;">**PRIMA LETTERA: ENQUIRY (RICHIESTA DI INFORMAZIONI**)__ <span style="font-family: Arial,sans-serif; font-size: 9pt;">- I was given the name of your hotel by………… <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We have seen your advertisement in............................ || <span style="font-family: Arial,sans-serif; font-size: 9pt;">- As I intend to come to London next August..... <span style="font-family: Arial,sans-serif; font-size: 9pt;">- As we are planning to spend a week in Ireland..... <span style="font-family: Arial,sans-serif; font-size: 9pt;">- I would like to go on a cruise in the Mediterranean <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We are arranging //a trip/a stay...// || <span style="font-family: Arial,sans-serif; font-size: 9pt;">- I would be glad if you could send me details about hotels and B&Bs in this area. <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We should be grateful if you could let us have details about accommodation <span style="font-family: Arial,sans-serif; font-size: 9pt;">and rates in your hotel. <span style="font-family: Arial,sans-serif; font-size: 9pt;">- I should be grateful if you could arrange accommodation for my family in a <span style="font-family: Arial,sans-serif; font-size: 9pt;">double room and a twin-bedded room with //half board/full board.// <span style="font-family: Arial,sans-serif; font-size: 9pt;">- I need a single room with private bathroom from 15th August to 30th. || <span style="font-family: Arial,sans-serif; font-size: 9pt;">**MATERIALE INFORMATIVO** || <span style="font-family: Arial,sans-serif; font-size: 9pt;">- Please let me have details of terms with full board for a single room. <span style="font-family: Arial,sans-serif; font-size: 9pt;">- Kindly let us have details of your prices <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We should be obliged if you could kindly send us your brochure and full <span style="font-family: Arial,sans-serif; font-size: 9pt;">details of your prices. <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We should be very grateful if you could send us a brochure of your hotel. <span style="font-family: Arial,sans-serif; font-size: 9pt;">- Please send us a brochure of your hotel. || <span style="font-family: Arial,sans-serif; font-size: 9pt;">**CON RICHIESTA DI UNA RISPOSTA** || <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We look forward to receiving your reply. <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We should be grateful for a prompt reply. <span style="font-family: Arial,sans-serif; font-size: 9pt;">- An early reply would be appreciated. <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We hope to receive a prompt reply. ||
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**1) SPIEGATE COME AVETE AVUTO L’INDIRIZZO DEL DESTINATARIO** || <span style="font-family: Arial,sans-serif; font-size: 9pt;">- The name of your hotel was given me by………………
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**2) DITE IL MOTIVO PER CUI STATE SCRIVENDO** || <span style="font-family: Arial,sans-serif; font-size: 9pt;">- As I’m going to spend my next holiday in London…
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**3) RICHIESTA DI INFORMAZIONI RIGUARDANTE UNA EVENTUALE SISTEMAZIONE** || <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We would like to get some information about hotel accommodation.
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**4) RICHIESTA DI PREZZI E**
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**5) CONCLUSIONE DELLA LETTERA**

<span style="background-color: #ff00ff; display: block; font-family: 'Times New Roman',Times,serif; font-size: 10pt; text-align: center;">__**LETTERA DI RISPOSTA AD UNA ENQUIRY**__ <span style="font-family: Arial,sans-serif; font-size: 9pt;">**LA SUA/LORO LETTERA (FATE** <span style="font-family: Arial,sans-serif; font-size: 9pt;">**RIFERIMENTO ALLA DATA DELLA** <span style="font-family: Arial,sans-serif; font-size: 9pt;">**ENQUIRY ED AL CONTENUTO**__**)**__ || <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We thank you for your letter/enquiry dated...….requesting information about our <span style="font-family: Arial,sans-serif; font-size: 9pt;">hotel. <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We are obliged for your letter/enquiry of....... <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We were very pleased to receive your letter of..... <span style="font-family: Arial,sans-serif; font-size: 9pt;">- Thank you for your letter dated... <span style="font-family: Arial,sans-serif; font-size: 9pt;">- Further to your letter of... <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We have received your letter of.... <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We have just got your letter of... <span style="font-family: Arial,sans-serif; font-size: 9pt;">- With reference to your letter dated... <span style="font-family: Arial,sans-serif; font-size: 9pt;">-We are in receipt of your letter dated ....... <span style="font-family: Arial,sans-serif; font-size: 9pt;">-We received your letter of..... || <span style="font-family: Arial,sans-serif; font-size: 9pt;">**POTETE SISTEMARE I CLIENTI** <span style="font-family: Arial,sans-serif; font-size: 9pt;">**NEL PERIODO RICHIESTO.** || * <span style="font-family: Arial,sans-serif; font-size: 9pt;">__**SE POTETE SISTEMARLI:**__ <span style="font-family: Arial,sans-serif; font-size: 9pt;">**o spedito in plico separato:** <span style="font-family: Arial,sans-serif; font-size: 9pt;">- The rate for //the double/ twin/ single// room with //B/B, H/B, F/B// is //£ 80/90/95// <span style="font-family: Arial,sans-serif; font-size: 9pt;">per person per night inclusive of //VAT taxes/service//. As requested we <span style="font-family: Arial,sans-serif; font-size: 9pt;">enclose our prices and our illustrated brochure, as well as (così come) <span style="font-family: Arial,sans-serif; font-size: 9pt;">some //tourist literature/ leaflets// about //our country/places of particular// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//interest to visit during the stay//. <span style="font-family: Arial,sans-serif; font-size: 9pt;">**LE INFORMAZIONI DATE SIANO** <span style="font-family: Arial,sans-serif; font-size: 9pt;">**ESAURIENTI** || * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We hope our information will suit your requirements. //If you need/ Should you need// <span style="font-family: Arial,sans-serif; font-size: 9pt;">**PRENOTAZIONE** || * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We look forward to your //reservation/booking//. ||
 * # <span style="font-family: Arial,sans-serif; font-size: 9pt;">**DITE CHE AVETE RICEVUTO**
 * # <span style="font-family: Arial,sans-serif; font-size: 9pt;">**DITE SE POTETE O NON**
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We are pleased to inform you that we can accommodate you (in the period
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">requested, that is) from…..to….in a //double/ twin/single// room with B/B, H/B, F/B.
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We have much pleasure in informing you that accommodation is available in the
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">period required. We are able //to offer you/put at your disposal// a //double/ twin/ single//
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">room with //B/B, H/B, F/B.//
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">__**SE NON POTETE SISTEMARLI:**__
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We regret to inform you that we are unable to accommodate you for the period you
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">require.
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We regret to inform you that accommodation is not available in the requested period. ||
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**3) INVIO TARIFFE+ MATERIALE INFORMATIVO** || * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**Tariffe specifiche (scritte nel corpo della lettera)+ materiale informativo allegato**
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**Tariffari allegati alla lettera o spediti in plico separato:**
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">//- Herewith enclosed/ under separate cover//, you will find our tariffs and
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">current brochure as well as some //tourist literature/ leaflets// about
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">//our country/places of particular interest to visit during the stay//. ||
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**4)DITE CHE VI AUGURATE CHE**
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">any further information, please do not hesitate to write to us. ||
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">//**5)**//**SOLLECITATE UNA**

<span style="background-color: #00ffff; display: block; font-family: 'Times New Roman',Times,serif; font-size: 10pt; text-align: center;">__**BOOKING / RESERVATION LETTER:**__ <span style="font-family: Arial,sans-serif; font-size: 9pt;">A
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">TIPO

<span style="font-family: 'Arial Narrow',sans-serif; font-size: 9pt;">PRIMA <span style="font-family: 'Arial Narrow',sans-serif; font-size: 9pt;">LETTERA <span style="font-family: 'Arial Narrow',sans-serif; font-size: 9pt;">NON PRE- <span style="font-family: 'Arial Narrow',sans-serif; font-size: 9pt;">CEDUTA <span style="font-family: 'Arial Narrow',sans-serif; font-size: 9pt;">DA UNA <span style="font-family: 'Arial Narrow',sans-serif; font-size: 9pt;">ENQUIRY || <span style="font-family: Arial,sans-serif; font-size: 9pt;">**1a)SCRIVETE COME AVETE** <span style="font-family: Arial,sans-serif; font-size: 9pt;">**AVUTO L’INDIRIZZO DEL** <span style="font-family: Arial,sans-serif; font-size: 9pt;">**DESTINATARIO….** || <span style="font-family: Arial,sans-serif; font-size: 9pt;">- The name of your hotel was given me by………………I was given the name of your <span style="font-family: Arial,sans-serif; font-size: 9pt;">hotel by………… <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We have seen your advertisement in............................ || <span style="font-family: Arial,sans-serif; font-size: 9pt;">**CUI STATE SCRIVENDO** || <span style="font-family: Arial,sans-serif; font-size: 9pt;">- As I’m going to spend my next holiday in London… <span style="font-family: Arial,sans-serif; font-size: 9pt;">- As I intend to come to London next August..... <span style="font-family: Arial,sans-serif; font-size: 9pt;">- As we are planning to spend a week in Ireland..... <span style="font-family: Arial,sans-serif; font-size: 9pt;">- I would like to go on a cruise in the Mediterranean <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We are arranging //a trip/a stay...// <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We will be in Cardiff for three days from 5th to 8th March <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We require hotel accommodation for some members of our staff <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We should be grateful if you could accommodate us at your hotel <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We would like to spend a week-end in your hotel <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We have a group of 30 people who are going to spend their summer holidays in <span style="font-family: Arial,sans-serif; font-size: 9pt;">your town. || <span style="font-family: Arial,sans-serif; font-size: 9pt;">B
 * ^  || <span style="font-family: Arial,sans-serif; font-size: 9pt;">**2a)…ED IL MOTIVO PER**
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">TIPO

<span style="font-family: 'Arial Narrow',sans-serif; font-size: 9pt;">LETTERA <span style="font-family: 'Arial Narrow',sans-serif; font-size: 9pt;">PRE- <span style="font-family: 'Arial Narrow',sans-serif; font-size: 9pt;">CEDUTA <span style="font-family: 'Arial Narrow',sans-serif; font-size: 9pt;">DA UNA <span style="font-family: 'Arial Narrow',sans-serif; font-size: 9pt;">ENQUIRY <span style="font-family: 'Arial Narrow',sans-serif; font-size: 9pt;">E DA UNA <span style="font-family: 'Arial Narrow',sans-serif; font-size: 9pt;">RISPOSTA <span style="font-family: 'Arial Narrow',sans-serif; font-size: 9pt;">ALLA <span style="font-family: 'Arial Narrow',sans-serif; font-size: 9pt;">ENQUIRY || <span style="font-family: Arial,sans-serif; font-size: 9pt;">**1b) FATE****RIFERIMENTO** <span style="font-family: Arial,sans-serif; font-size: 9pt;">**ALLA RISPOSTA ALLA** <span style="font-family: Arial,sans-serif; font-size: 9pt;">**ENQUIRY E RINGRAZIATE** <span style="font-family: Arial,sans-serif; font-size: 9pt;">**PER LE INFORMAZIONI** <span style="font-family: Arial,sans-serif; font-size: 9pt;">**AVUTE** || * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We have received your letter of.... <span style="font-family: Arial,sans-serif; font-size: 9pt;">**SERVIZI AGGIUNTIVI** || * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- If possible, I would like to ave a room at the back of the building, as the <span style="font-family: Arial,sans-serif; font-size: 9pt;">**PRENOTAZIONE.** || * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We look forward to your confirmation
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We thank you for your letter dated...….
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We are obliged for your letter of.......
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We were very pleased to receive your letter of.....
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- Thank you for your letter dated...
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- Further to your letter of...
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We have just got your letter of...
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- With reference to your letter dated...
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We thank you for the exhaustive information you gave us about your hotel/your
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">rates.
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We thank you for the informative material you sent us. ||
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**2 a-b)** **FATE POI LA PRENOTAZIONE** || * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- I would like to book a single room with half board with breakfast and dinner.
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We would like to know if you can accommodate our group in 15 double rooms
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">and 5 single rooms.
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We would like to know whether you can accommodate us in a double room for
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">four nights from 1st to 4th October.
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We would like to know if you could reserve 6 double rooms and a twin-bedded
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">room.
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We would like to book two first-class seat on Swiss Air flight from New York to
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">Milan on 10th September.
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We require a reservation for Mr and Mrs Jones in a second-class cabin on S.S.
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">World starting from Genoa to Bastia on 3rd June. ||
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**3a-b) SPECIFICATE RICHIESTE O**
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">front rooms are usually a bit noisy.
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We would like to know if you can arrange sightseeing tours with an
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">English-speaking guide.
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We would like to know if you can provide bus service from the airport to your
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">hotel and return. ||
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**4A-B) TERMINATE CHIEDENDO UNA CONFERMA DELLA VOSTRA**
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- An early confirmation of this booking would be appreciated
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We should be glad if you would send us confirmation of this booking
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We should be grateful for a prompt reply
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We should be glad to have a reply by return ||

<span style="background-color: #00ffff; display: block; font-family: 'Times New Roman',Times,serif; font-size: 11pt; text-align: center;">__**LETTER OF CONFIRMATION.**__ <span style="font-family: Arial,sans-serif; font-size: 9pt;">**RICEVUTO LA LETTERA DI** <span style="font-family: Arial,sans-serif; font-size: 9pt;">**PRENOTAZIONE E** <span style="font-family: Arial,sans-serif; font-size: 9pt;">**RINGRAZIATE PER LA** <span style="font-family: Arial,sans-serif; font-size: 9pt;">**SCELTA DEL VOSTRO HOTEL** || * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We have received your letter of 5th June and we thank you for choosing our hotel <span style="font-family: Arial,sans-serif; font-size: 9pt;">**SISTEMARE I CLIENTI** || * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We are glad to inform you that we can accommodate you at our hotel from 2nd to <span style="font-family: Arial,sans-serif; font-size: 9pt;">**MA NON POTETE SISTEMARE I** <span style="font-family: Arial,sans-serif; font-size: 9pt;">**CLIENTI ed eventualmente** <span style="font-family: Arial,sans-serif; font-size: 9pt;">**proponete di cambiare la data** || * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We regret to inform you that there are no rooms available for the period you require <span style="font-family: Arial,sans-serif; font-size: 9pt;">**ANCORA FATTO, MATERIALE** <span style="font-family: Arial,sans-serif; font-size: 9pt;">**INFORMATIVO SULL’HOTEL O** <span style="font-family: Arial,sans-serif; font-size: 9pt;">**SUI LUOGHI VICINI DA VISITARE** || <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We enclose our illustrated brochure, as well as (così come) some //tourist// <span style="font-family: Arial,sans-serif; font-size: 9pt;">//literature/ leaflets// about //our country/places of particular interest to visit during the stay//. || <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We look forward to welcoming you to our hotel <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We thank you for using our agency ||
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**1)DITE** **CHE AVETE**
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We thank you for your letter dated...….
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We are obliged for your letter of.......
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We were very pleased to receive your letter of.....
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- Thank you for your letter dated...
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- Further to your letter of...
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We have just got your letter of...
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- With reference to your letter dated...
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We are in receipt of your letter dated .......
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We received your letter of..... ||
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**2a) DITE CHE POTETE**
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">10th July.
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We confirm the booking made by you for a double room
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We are glad to inform you that we can put at your disposal a single room at the back
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">of the hotel
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We are pleased to inform you that we can accommodate your group, according to
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">your requirements
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We have pleasure in informing you that four first-class seats have been booked in
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">BA flight from London to Paris on 5th September
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We are pleased to inform you that we have reserved 2 double rooms and 3 single
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">rooms with full board at a daily rate of £90 ||
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**www** **2b) DITE CHE SIETE SPIACENTI**
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We regret to inform you that we are unable to offer you a room for the period you
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">require
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- If you wish to change your reservation date, please write to us. ||
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**3) SPECIFICATE I PREZZI e particolari condizioni (gratuità, anticipo, mezzi di pagamento** || *
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- The daily rate for the single/double room is £90 per person//, breakfast included/including//
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">//breakfast/without breakfast//
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- Our rates/tariffs are the followings: Double room £120 per person per night with
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">half board; Single room £150 with full board
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We grant a gratuitousness every 20 paying guests
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- A deposit of £...............is required //within 30 days/by 23////rd// //January 2007 (entro 30//
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">//giorni/ entro il 23 gennaio)//
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">- the payment can be made by cash, cheque, credit card. ||
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**4) INVIATE, SE NON LO AVETE**
 * <span style="font-family: Arial,sans-serif; font-size: 9pt;">**5 5) CONCLUDETE** || <span style="font-family: Arial,sans-serif; font-size: 9pt;">- We look forward to your visit and assure you of our best attention at all times

<span style="background-color: #ff0000; display: block; font-family: 'Times New Roman',Times,serif; font-size: 12pt; text-align: center;">__**ALTERATIONS AND CANCELLATIONS (VEDI ESEMPIO PRIMA PAGINA)**__ <span style="background-color: #ff0000; display: block; font-family: 'Times New Roman',Times,serif; text-align: center;">__**REPLIES TO ALTERATIONS.**__ <span style="background-color: #ffffff; font-family: 'Arial Narrow',sans-serif;">TIPO A ( NON POTETE ACCETTARE LA NUOVA PRENOTAZIONE)

<span style="font-family: 'Arial Narrow',sans-serif;">**LETTERA RICEVUTA E DITE CHE** <span style="font-family: 'Arial Narrow',sans-serif;">**NON POTETE ACCETTARE LA** <span style="font-family: 'Arial Narrow',sans-serif;">**NUOVA PRENOTAZIONE** || <span style="font-family: 'Arial Narrow',sans-serif;">- We have just got your letter of 6th June and we regret to inform you that we are unable to offer <span style="font-family: 'Arial Narrow',sans-serif;">you a room for the new period you require. <span style="font-family: 'Arial Narrow',sans-serif;">- We have just received your letter dated 20th December and we are sorry to inform you that our <span style="font-family: 'Arial Narrow',sans-serif;">hotel is fully booked up to 5th January. || <span style="font-family: 'Arial Narrow',sans-serif;">our hotel. <span style="font-family: 'Arial Narrow',sans-serif;">- We would suggest accommodation at The Four Seasons Hotel on the outskirts of the town. || <span style="font-family: 'Arial Narrow',sans-serif;">- If you feel this arrangement is acceptable to you, please let us know as soon as possible. <span style="font-family: 'Arial Narrow',sans-serif;">- We have pleasure in informing you that we have just found other clients for your room and that we <span style="font-family: 'Arial Narrow',sans-serif;">can therefore refund you the sum you have already paid. <span style="font-family: 'Arial Narrow',sans-serif;">. We regret to inform you that we cannot refund you the sum you have already paid. <span style="font-family: 'Arial Narrow',sans-serif;">- We do hope we will be able to receive your visit in the future. ||
 * <span style="font-family: 'Arial Narrow',sans-serif;">**1) FATE RIFERIMENTO ALLA**
 * <span style="font-family: 'Arial Narrow',sans-serif;">**2) PROPONETE UNA ALTERNATIVA** || <span style="font-family: 'Arial Narrow',sans-serif;">- We can accommodate you in a small flat close to us so that you could easily have your meals at
 * <span style="font-family: 'Arial Narrow',sans-serif;">**3) CONCLUDETE** || <span style="font-family: 'Arial Narrow',sans-serif;">- We hope that this arrangement will prove satisfactory.

<span style="background-color: #ffffff; font-family: 'Arial Narrow',sans-serif;">TIPO B ( POTETE ACCETTARE LA NUOVA PRENOTAZIONE)

<span style="font-family: 'Arial Narrow',sans-serif;">**LETTERA RICEVUTA E DITE CHE** <span style="font-family: 'Arial Narrow',sans-serif;">**POTETE ACCETTARE LA NUOVA** <span style="font-family: 'Arial Narrow',sans-serif;">**PRENOTAZIONE** || <span style="font-family: 'Arial Narrow',sans-serif;">- Referring to your letter dated 12th July, requesting us to bring forward the date of your stay, we <span style="font-family: 'Arial Narrow',sans-serif;">are glad to inform you that we still have availability for the new date, that is from...to.... . ||
 * <span style="font-family: 'Arial Narrow',sans-serif;">**1) FATE RIFERIMENTO ALLA**
 * <span style="font-family: 'Arial Narrow',sans-serif;">**2) CONCLUDETE** || <span style="font-family: 'Arial Narrow',sans-serif;">- We look forward to receiving your visit. ||

<span style="background-color: #ffff00; display: block; font-family: 'Times New Roman',Times,serif; text-align: center;">__**COMPLAINTS**__ <span style="font-family: 'Arial Narrow',sans-serif;">room with a small one. <span style="font-family: 'Arial Narrow',sans-serif;">- The room I was given was terribly noisy. <span style="font-family: 'Arial Narrow',sans-serif;">- I was given a front room instead of a room at the back, as I asked for. <span style="font-family: 'Arial Narrow',sans-serif;">- The service was terribly bad. <span style="font-family: 'Arial Narrow',sans-serif;">- I told the receptionist I wanted another room but she told me it was not possible. <span style="font-family: 'Arial Narrow',sans-serif;">- The food served was of rather poor quality. <span style="font-family: 'Arial Narrow',sans-serif;">- The rooms were poorly equipped. <span style="font-family: 'Arial Narrow',sans-serif;">- The hotel staff was often impolite. <span style="font-family: 'Arial Narrow',sans-serif;">- I tried to speak to the Manager but I was told he was absent. || <span style="font-family: 'Arial Narrow',sans-serif;">- I hope I will be given a refund. <span style="font-family: 'Arial Narrow',sans-serif;">- As we were booked by your agency, we do think you will be interested in our complaints. <span style="font-family: 'Arial Narrow',sans-serif;">- We trust you will make every effort to improve your future stays. <span style="font-family: 'Arial Narrow',sans-serif;">- We should be grateful for a prompt reply. ||
 * <span style="font-family: 'Arial Narrow',sans-serif;">**1) INIZIATE FACENDO RIFERIMENTO AL PERIODO** || <span style="font-family: 'Arial Narrow',sans-serif;">- I am writing to complain about my stay at your hotel from...to... . ||
 * <span style="font-family: 'Arial Narrow',sans-serif;">**2) SPECIFICATE IL MOTIVO PER CUI VI LAMENTATE** || <span style="font-family: 'Arial Narrow',sans-serif;">- When I made my booking, I asked for a room with a big bathroom. On the contrary, I was given a
 * <span style="font-family: 'Arial Narrow',sans-serif;">**3) CONCLUDETE** || <span style="font-family: 'Arial Narrow',sans-serif;">- I trust you will look into the matter without delay.

<span style="font-family: 'Arial Narrow',sans-serif;">- We are extremely sorry to receive your complaint. || <span style="font-family: 'Arial Narrow',sans-serif;">- It is obvious that the mistake was due to our staff. <span style="font-family: 'Arial Narrow',sans-serif;">- Unfortunately we had to replace some members of our staff. || <span style="font-family: 'Arial Narrow',sans-serif;">- Please accept our sincere apologies for the inconvenience caused to you. <span style="font-family: 'Arial Narrow',sans-serif;">- We inform you that you will be given a 20% refund. <span style="font-family: 'Arial Narrow',sans-serif;">- We assure you that such things will not occur again. <span style="font-family: 'Arial Narrow',sans-serif;">- We hope to be able to welcome you again to our hotel and assure you our best attention. ||
 * <span style="font-family: 'Arial Narrow',sans-serif;">**1) DITE CHE SIETE DISPIACIUTI** || <span style="font-family: 'Arial Narrow',sans-serif;">- We regret to learn that you were not satisfied with your stay at our hotel.
 * <span style="font-family: 'Arial Narrow',sans-serif;">**2)GIUSTIFICATEVI** || <span style="font-family: 'Arial Narrow',sans-serif;">- Of course, you should have been told that there were only front rooms available.
 * <span style="font-family: 'Arial Narrow',sans-serif;">**3) CONCLUDETE** || <span style="font-family: 'Arial Narrow',sans-serif;">- We apologize for the inconvenience that has been caused to you.

<span style="background-color: #ffff00; display: block; font-family: 'Arial Narrow',sans-serif; text-align: center;">__**REPLIES TO**__ <span style="background-color: #ffff00; display: block; font-family: Arial,sans-serif; text-align: center;">__**COMPLAINTS**__ <span style="font-family: 'Arial Narrow',sans-serif;">- We are extremely sorry to receive your complaint. || <span style="font-family: 'Arial Narrow',sans-serif;">- It is obvious that the mistake was due to our staff. <span style="font-family: 'Arial Narrow',sans-serif;">- Unfortunately we had to replace some members of our staff. || <span style="font-family: 'Arial Narrow',sans-serif;">- Please accept our sincere apologies for the inconvenience caused to you. <span style="font-family: 'Arial Narrow',sans-serif;">- We inform you that you will be given a 20% refund. <span style="font-family: 'Arial Narrow',sans-serif;">- We assure you that such things will not occur again. <span style="font-family: 'Arial Narrow',sans-serif;">- We hope to be able to welcome you again to our hotel and assure you our best attention. ||
 * <span style="font-family: 'Arial Narrow',sans-serif;">**1) DITE CHE SIETE DISPIACIUTI** || <span style="font-family: 'Arial Narrow',sans-serif;">- We regret to learn that you were not satisfied with your stay at our hotel.
 * <span style="font-family: 'Arial Narrow',sans-serif;">**2)GIUSTIFICATEVI** || <span style="font-family: 'Arial Narrow',sans-serif;">- Of course, you should have been told that there were only front rooms available.
 * <span style="font-family: 'Arial Narrow',sans-serif;">**3) CONCLUDETE** || <span style="font-family: 'Arial Narrow',sans-serif;">- We apologize for the inconvenience that has been caused to you.

<span style="background-color: #00ffff; font-family: 'Arial Narrow',sans-serif;">__**CIRCULARS ( PRESENTARE UN HOTEL O UNA AGENZIA DI VIAGGI)**__

<span style="font-family: 'Arial Narrow',sans-serif;">- Dear Guest, (indirizzata ai clienti) || <span style="font-family: 'Arial Narrow',sans-serif;">- We would like to introduce the (name) Hotel to you. <span style="font-family: 'Arial Narrow',sans-serif;">- We have pleasure in informing you that we have just opened a new travel agency in (place). || = <span style="font-family: 'Arial Narrow',sans-serif;">__HOW TO PROMOTE (__ <span style="font-family: 'Arial Narrow',sans-serif; text-decoration: none;">A hotel, a congress centre,a tourist organization, a tour, an itinerary,an area or a city of tourist interest can be promoted by circulars and letters of offer). = = <span style="background-color: #00ffff; font-family: 'Times New Roman',Times,serif;">LETTERS OF OFFER <span style="font-family: 'Arial Narrow',sans-serif;"> ( Lo scopo di una lettera di offerta è persuadere il potenziale cliente ad accettare l’offerta). La lettera di offerta può essere accompagnata da una brochure, un pieghevole contenente un itinerario, materiale informativo vario, ecc… = <span style="font-family: 'Arial Narrow',sans-serif;">ringraziate (solo se c’è stato già un contatto) <span style="font-family: 'Arial Narrow',sans-serif;">oppure <span style="font-family: 'Arial Narrow',sans-serif;">richiamate l’attenzione del potenziale cliente riguardo <span style="font-family: 'Arial Narrow',sans-serif;">all’offerta che andate a descrivere dettagliatamente
 * <span style="font-family: 'Arial Narrow',sans-serif;">1) OPENING SALUTATION || <span style="font-family: 'Arial Narrow',sans-serif;">- Dear Sirs, ( indirizzata ad una agenzia di viaggi o a un tour operator)
 * <span style="font-family: 'Arial Narrow',sans-serif;">2) INTRODUCTION || <span style="font-family: 'Arial Narrow',sans-serif;">- We have much pleasure in presenting you our hotel/ travel agency.
 * <span style="font-family: 'Arial Narrow',sans-serif;">SEGUE SU SEZIONE “HOW TO PROMOTE” ||  ||
 * <span style="font-family: 'Arial Narrow',sans-serif;">1) Fate riferimento ad una lettera precedente e

<span style="font-family: 'Arial Narrow',sans-serif;">2) Fate l’offerta dettagliata riguardo a: <span style="font-family: 'Arial Narrow',sans-serif;">se la lettera è accompagnata da materiale informativo fate riferimento ad esso per i dettagli. <span style="font-family: 'Arial Narrow',sans-serif;">3) Dite le condizioni di pagamento <span style="font-family: 'Arial Narrow',sans-serif;">4) Esprimete la speranza che l’offerta riceverà l’approvazione <span style="font-family: 'Arial Narrow',sans-serif;">del potenziale cliente <span style="font-family: 'Arial Narrow',sans-serif;">5) Richiedete una conferma || <span style="font-family: 'Arial Narrow',sans-serif;">Vedi lettera Tritone <span style="font-family: 'Arial Narrow',sans-serif;">(chiedi alla prof. la fotocopia) ||
 * 1) <span style="font-family: 'Arial Narrow',sans-serif;">sistemazione
 * 2) <span style="font-family: 'Arial Narrow',sans-serif;">programma
 * 3) <span style="font-family: 'Arial Narrow',sans-serif;">trasporti
 * 4) <span style="font-family: 'Arial Narrow',sans-serif;">pasti
 * 5) <span style="font-family: 'Arial Narrow',sans-serif;">guida

<span style="background-color: #00ff00; font-family: 'Arial Narrow',sans-serif;">CIRCULARS <span style="background-color: #ffffff; font-family: 'Arial Narrow',sans-serif;"> ( Lo scopo di una circolare è quello di promuovere, pubblicizzare un’organizzazione, un programma, un hotel, un servizio, un luogo di interesse turistico e persuadere i potenziali clienti ad usufruire di quanto offerto, o visitare luoghi, ecc… <span style="background-color: #ffffff; font-family: 'Arial Narrow',sans-serif;">a) Circolari spedite da tour operator,, agenzie di viaggi, ecc… <span style="font-family: 'Arial Narrow',sans-serif;">dell’organizzazione
 * <span style="font-family: 'Arial Narrow',sans-serif;">1)Presentazione

<span style="font-family: 'Arial Narrow',sans-serif;">2) Presentazione del programma

<span style="font-family: 'Arial Narrow',sans-serif;">3) Descrizione dei servizi <span style="font-family: 'Arial Narrow',sans-serif;">4) Augurio di ulteriori contatti || <span style="font-family: 'Arial Narrow',sans-serif;">Vedi lettera Gambino <span style="font-family: 'Arial Narrow',sans-serif;">(chiedi alla prof. la fotocopia) ||

<span style="background-color: #ffffff; font-family: 'Arial Narrow',sans-serif;">b) Circolari spedite da Aziende di soggiorno
 * <span style="font-family: 'Arial Narrow',sans-serif;">1) Presentazione della città, luogo, regione.

<span style="font-family: 'Arial Narrow',sans-serif;">2) Informazioni riguardo a <span style="font-family: 'Arial Narrow',sans-serif;">servizi e facilities del luogo

<span style="font-family: 'Arial Narrow',sans-serif;">3) Augurio che il potenziale cliente possa andare a visitare i luoghi promossi e vi possa soggiornare ||  ||