Dialoghi+hotel

FRASEOLOGIA:
 *  __**TAKING RESERVATIONS BY PHONE**__


 *  Hotel Astor, good morning, Paula speaking, can I help you/ how can I help you? Hotel Astor buongiorno, desidera?
 *  Who’s calling, please?  Chi chiama, per favore?
 *  Just a moment, please, I’m putting you through.  Un momento, prego, sto passando la sua telefonata.
 *  Could you please hang on a moment?  Può aspettare un momento in linea, per favore?
 *  I’m calling/I’d like to make a reservation.  Chiamo per/vorrei fare una prenotazione.
 *  Certainly, what’s your name, please?  Certamente, come si chiama, per favore?
 *  Could you put me through to the reservation office, please? Può passarmi l’ufficio prenotazioni?
 *  Hold on/hold the line, please!  Resti in linea per favore!
 * <span style="font-family: Arial Narrow,sans-serif;"> R <span style="font-family: Arial Narrow,sans-serif;"> eservations, this is Michael speaking. How can I help you?  <span style="font-family: Arial Narrow,sans-serif;"> Prenotazioni, sono Michael, in cosa posso aiutarla?
 * <span style="font-family: Arial Narrow,sans-serif;"> Is this a company booking or an individual? <span style="font-family: Arial Narrow,sans-serif;"> Si tratta di una prenotazione individuale o per conto di una ditta?
 * <span style="font-family: Arial Narrow,sans-serif;"> I’d like to <span style="font-family: Arial Narrow,sans-serif;"> reserve a single/double room for two nights from 6th May.  <span style="font-family: Arial Narrow,sans-serif;"> Vorrei prenotare una singola/doppia per due notti a partire al 6 maggio.
 * <span style="font-family: Arial Narrow,sans-serif;"> Will you be paying by credit card? <span style="font-family: Arial Narrow,sans-serif;"> Pagherà con la carta di credito?
 * <span style="font-family: Arial Narrow,sans-serif;"> Do you have an account with us? <span style="font-family: Arial Narrow,sans-serif;"> Avete un conto qui da noi? (per le aziende)
 * <span style="font-family: Arial Narrow,sans-serif;"> I would be grateful if you could confirm your reservation in writing. Le sarei grato se confermasse per iscritto la prenotazione.
 * <span style="font-family: Arial Narrow,sans-serif;"> Can you give me your address, please? <span style="font-family: Arial Narrow,sans-serif;"> Mi può dare il suo indirizzo, per favore?


 * <span style="font-family: Arial Narrow,sans-serif;"> __**RECEIVING GUESTS. THE CHECK IN**__
 * <span style="font-family: Arial Narrow,sans-serif;"> May I take an imprint of your Visa card, sir/madam? <span style="font-family: Arial Narrow,sans-serif;"> Posso prendere un’impronta della sua carta Visa, signore/signora?
 * <span style="font-family: Arial Narrow,sans-serif;"> What are your rates? Quali sono i vostri prezzi?
 * <span style="font-family: Arial Narrow,sans-serif;"> Does the rate include breakfast? <span style="font-family: Arial Narrow,sans-serif;"> Il prezzo comprende la prima colazione?
 * <span style="font-family: Arial Narrow,sans-serif;"> Yes, breakfast is included Sì, la colazione è compresa.
 * <span style="font-family: Arial Narrow,sans-serif;"> How much does it cost <span style="font-family: Arial Narrow,sans-serif;"> / How much is it? Quanto costa?
 * <span style="font-family: Arial Narrow,sans-serif;"> It’s £ 90 per person per night including breakfast/ inclusive of breakfast/ without breakfast.90 sterline a persona a notte inclusa la colazione/ senza la colazione.
 * <span style="font-family: Arial Narrow,sans-serif;"> Here is your key. The lift is on the right/left. Ecco la sua chiave. L’ascensore è a destra/sinistra.
 * <span style="font-family: Arial Narrow,sans-serif;"> Here is your key. The lift is on the right/left. Ecco la sua chiave. L’ascensore è a destra/sinistra.

<span style="font-family: Arial Narrow,sans-serif;"> Nelson Hotel- London <span style="font-family: Arial Narrow,sans-serif;"> Please complete in block capitals <span style="font-family: Arial Narrow,sans-serif;"> Surname......................................................... First name.........................................   <span style="font-family: Arial Narrow,sans-serif;"> Home address.............................................................................................................    <span style="font-family: Arial Narrow,sans-serif;"> Country........................................... Post/zip code....................................    <span style="font-family: Arial Narrow,sans-serif;"> Nationality..............................................Passport No.................Issued at........................    <span style="font-family: Arial Narrow,sans-serif;"> Arrival date............................................ Departure date.....................(checkout time 12 noon) <span style="font-family: Arial Narrow,sans-serif;"> Please indicate how your account is settled: <span style="font-family: Arial Narrow,sans-serif;"> Voucher....................... Cash...................... Cheque...................... Credit Card................   <span style="font-family: Arial Narrow,sans-serif;"> Signature...................    <span style="font-family: Arial Narrow,sans-serif;"> Room..................... Rate............. Clerk...............    <span style="font-family: Arial Narrow,sans-serif;"> (The Nelson Hotel regrets it cannot accept any liability for valuables left in rooms. Safe deposit boxes are available free of charge)   ||
 * <span style="font-family: Arial Narrow,sans-serif;"> Registration form


 * <span style="font-family: Arial Narrow,sans-serif;"> VOUCHER

<span style="font-family: Arial Narrow,sans-serif;"> For Mr/Mrs/Miss....................................................................... Number of people..................   <span style="font-family: Arial Narrow,sans-serif;"> Arrival....................................................... Departure............................................................    <span style="font-family: Arial Narrow,sans-serif;"> Please provide.............................room, half board........ full board..... Breakfast........    <span style="font-family: Arial Narrow,sans-serif;"> Additional services................................................................... ||


 * <span style="font-family: Arial Narrow,sans-serif;"> __**WEL**__ <span style="font-family: Arial Narrow,sans-serif;"> __**COMING GUESTS AND HELP THEM DURING THE STAY**__


 * <span style="font-family: Arial Narrow,sans-serif;"> Deve chiamare/digitare il numero……per chiamare <span style="font-family: Arial Narrow,sans-serif;"> //il servizio in camera/ la concierge/ il//  <span style="font-family: Arial Narrow,sans-serif;"> //servizio di lavanderia//  <span style="font-family: Arial Narrow,sans-serif;"> o per prendere la linea per chiamate esterne.
 * <span style="font-family: Arial Narrow,sans-serif;"> You should call/dial number ….. to call <span style="font-family: Arial Narrow,sans-serif;"> //the room service/ the concierge/ the laundry service//  <span style="font-family: Arial Narrow,sans-serif;"> to get the line for outside calls.
 * <span style="font-family: Arial Narrow,sans-serif;"> Pronto? Sono la signora Mills dalla camera 220. Potrebbe darmi alcune informazioni sui servizi di trasporto all’aeroporto/ alla stazione/ al centro?
 * <span style="font-family: Arial Narrow,sans-serif;"> Hello! this is Mrs Mills from room 220. Could you give me some information about transfer transportation to <span style="font-family: Arial Narrow,sans-serif;"> //the airport/ the rail station/ the center?//
 * <span style="font-family: Arial Narrow,sans-serif;"> A che ora partirà domani mattina, signora Mills?What time are you leaving tomorrow morning, Mrs Mills?
 * <span style="font-family: Arial Narrow,sans-serif;"> Il pullman la verrà a prendere alle due e mezza all’ingresso principale dell’hotel.The coach will pick you up at half past two at the main entrance of the hotel
 * <span style="font-family: Arial Narrow,sans-serif;"> Vorrei fare una gita turistica della città domani. <span style="font-family: Arial Narrow,sans-serif;"> I’d like to go on a town sightseeing tour tomorrow
 * <span style="font-family: Arial Narrow,sans-serif;"> Posso fare delle fotocopie/ un fax, per favore? Quanto è una copia?Can I make some photocopies/send a fax, please? <span style="font-family: Arial Narrow,sans-serif;"> How much is it per copy?
 * <span style="font-family: Arial Narrow,sans-serif;"> Attraversi la strada e giri nella seconda a sinistra. <span style="font-family: Arial Narrow,sans-serif;"> Cross the street and turn on the second left
 * <span style="font-family: Arial Narrow,sans-serif;"> Vada dritto per questa strada e giri a sinistra/destra quando arriva al semaforo. <span style="font-family: Arial Narrow,sans-serif;"> Go straight along this road and turn left/right when you arrive at the traffic lights
 * <span style="font-family: Arial Narrow,sans-serif;"> E’ giusto all’angolo. It’s just round the corner
 * <span style="font-family: Arial Narrow,sans-serif;"> E’ circa a due miglia/tre km da qui. <span style="font-family: Arial Narrow,sans-serif;"> It’s about two miles/three kilometres from here
 * <span style="font-family: Arial Narrow,sans-serif;"> Quanto dista da qui? How far is it from here?
 * <span style="font-family: Arial Narrow,sans-serif;"> Possiamo inoltrare la sua posta, se lo desidera. Altrimenti l’ufficio postale non è lontano da qui. <span style="font-family: Arial Narrow,sans-serif;"> We can forward your mail, if you like. Otherwise the post office is not far from here
 * <span style="font-family: Arial Narrow,sans-serif;"> C’è un ufficio postale vicino all’albergo? <span style="font-family: Arial Narrow,sans-serif;"> Is there a post office near the hotel?
 * <span style="font-family: Arial Narrow,sans-serif;"> Ci vuole circa un quarto d’ora/mezz’ora/ci vogliono dieci minuti/ due ore.It takes about a quarter of an hour/half an hour/ten minutes/two hours
 * <span style="font-family: Arial Narrow,sans-serif;"> Quanto ci vuole per andare in centro a piedi/in taxi/con la metropolitana?How long does it take to go to the city centre on foot/by taxi/ by underground (subway)?
 * <span style="font-family: Arial Narrow,sans-serif;"> Dove è il teatro Manzoni? E’ lontano dall’albergo? Where is the Manzoni Theatre? Is it far from the hotel?
 * <span style="font-family: Arial Narrow,sans-serif;"> Cosa danno all’Odeon stasera? <span style="font-family: Arial Narrow,sans-serif;"> What’s on at the Odeon tonight?
 * <span style="font-family: Arial Narrow,sans-serif;"> Mi dispiace, non abbiamo più biglietti per il film/lo spettacolo teatrale/l’opera di stasera. <span style="font-family: Arial Narrow,sans-serif;"> I’m sorry, we haven’t any tickets for tonight’s film/show/play/opera
 * <span style="font-family: Arial Narrow,sans-serif;"> A che ora vorrebbe andare? <span style="font-family: Arial Narrow,sans-serif;"> What time would you like to go?
 * <span style="font-family: Arial Narrow,sans-serif;"> Avete dei biglietti per l’ultimo film della Disney? <span style="font-family: Arial Narrow,sans-serif;"> Have you got any tickets for Disney’s last movie?
 * <span style="font-family: Arial Narrow,sans-serif;"> Dovrò andare all’agenzia? Shall I have to go to the agency?
 * <span style="font-family: Arial Narrow,sans-serif;"> Ecco un depliant della nostra agenzia di noleggio. <span style="font-family: Arial Narrow,sans-serif;"> Here is a leaflet of our car rental agency
 * <span style="font-family: Arial Narrow,sans-serif;"> Vorrei noleggiare un’automobile. I’d like to rent a car
 * <span style="font-family: Arial Narrow,sans-serif;"> Quando la vorrebbe noleggiare esattamente? <span style="font-family: Arial Narrow,sans-serif;"> When would you like to rent it, exactly?
 * <span style="font-family: Arial Narrow,sans-serif;"> Che macchina vorrebbe noleggiare? What car would you like to rent?
 * <span style="font-family: Arial Narrow,sans-serif;"> Le auguro una buona giornata/permanenza/gita...Have a nice day/stay/tour
 * <span style="font-family: Arial Narrow,sans-serif;"> Il biglietto costa 20£ per un adulto e 10 per I bambini dai 5 ai 10 anni. Il tour è gratis per i bambini sotto ai 5 anni. <span style="font-family: Arial Narrow,sans-serif;"> The ticket costs 20£ for an adult and 10£ for children from 5 to 10. The tour is free for children under 5.
 * <span style="font-family: Arial Narrow,sans-serif;"> Il tour della mattina comincia alle 9 e finisce alle 12. <span style="font-family: Arial Narrow,sans-serif;"> The morning tour starts at 9 and ends at 12
 * <span style="font-family: Arial Narrow,sans-serif;"> Quando comincia il tour? When does the tour start?
 * <span style="font-family: Arial Narrow,sans-serif;"> Temo di non avere più biglietti per il film di stasera, signora. Provo a prenderle un biglietto per domani? I’m afraid, madam. <span style="font-family: Arial Narrow,sans-serif;"> We haven’t got tickets for tonight’s film. Shall I try to get you a ticket for tomorrow night?
 * <span style="font-family: Arial Narrow,sans-serif;"> Vuole che io provi a chiamare il cinema per vedere se ci sono ancora posti? <span style="font-family: Arial Narrow,sans-serif;"> Would you like me to try to phone the cinema to see if there are still available places?
 * <span style="font-family: Arial Narrow,sans-serif;"> E’ molto gentile da parte sua. <span style="font-family: Arial Narrow,sans-serif;"> It’s very kind of you
 * <span style="font-family: Arial Narrow,sans-serif;"> Non ha bisogno di andare personalmente in agenzia. Possiamo provvedere a tutto noi. <span style="font-family: Arial Narrow,sans-serif;"> You needn’t go personally to the agency. We can arrange everything for you
 * <span style="font-family: Arial Narrow,sans-serif;"> Può portarmi la colazione per cortesia? Certamente signora gliela mandiamo subito. <span style="font-family: Arial Narrow,sans-serif;"> Can you bring me my breakfast, please? Certainly, madam, we’ll send it up at once
 * <span style="font-family: Arial Narrow,sans-serif;"> Quando è il meeting? In autunno, a novembre, il 20 novembre esattamente, di venerdì. <span style="font-family: Arial Narrow,sans-serif;"> When is the meeting? In autumn/fall, in November, on (the) 20th (of) November exactly, on Friday
 * <span style="font-family: Arial Narrow,sans-serif;"> I suoi vestiti saranno pronti entro le cinque/ tra un’ora. <span style="font-family: Arial Narrow,sans-serif;"> Your clothes will be ready by five o’clock/ in an hour.
 * <span style="font-family: Arial Narrow,sans-serif;"> Non riesco a prendere la linea, Le dispiace attendere un po’? I cannot get through. <span style="font-family: Arial Narrow,sans-serif;"> Do you mind waiting for a while?
 * <span style="font-family: Arial Narrow,sans-serif;"> Per favore ci chiami se ha dei problemi. <span style="font-family: Arial Narrow,sans-serif;"> Please call us if you have any problems
 * <span style="font-family: Arial Narrow,sans-serif;"> Desidera che la colazione le sia servita in camera, signora? <span style="font-family: Arial Narrow,sans-serif;"> Would you like to have your breakfast served in your room, madam?
 * <span style="font-family: Arial Narrow,sans-serif;"> Se le serve il nostro servizio lavanderia, le passo la cameriera al piano. <span style="font-family: Arial Narrow,sans-serif;"> If you need our laundry service, I’ll put you through the chambermaid.
 * <span style="font-family: Arial Narrow,sans-serif;"> Non avete un servizio rapido? Sì, ma solo dal lunedì al sabato.Don’t you have an express service? <span style="font-family: Arial Narrow,sans-serif;"> Yes, we have it, but only from Monday to Saturday.
 * <span style="font-family: Arial Narrow,sans-serif;"> __**FACING A COMPLAINT**__
 * <span style="font-family: Arial Narrow,sans-serif;"> Can I help you? Posso aiutarla?
 * <span style="font-family: Arial Narrow,sans-serif;"> Yes, I hope you can. <span style="font-family: Arial Narrow,sans-serif;"> Sì, spero che lei possa aiutarmi.
 * <span style="font-family: Arial Narrow,sans-serif;"> Frankly, it’s disgusting! Francamente è disgustoso!
 * <span style="font-family: Arial Narrow,sans-serif;"> For a start, the room is filthy(very dirty). <span style="font-family: Arial Narrow,sans-serif;"> There is dust everywhere.Tanto per cominciare, la camera è sporchissima. C’è polvere dappertutto.
 * <span style="font-family: Arial Narrow,sans-serif;"> I requested a large room and this one is too small! <span style="font-family: Arial Narrow,sans-serif;"> Ho chiesto una camera grande e questa è troppo piccola!
 * <span style="font-family: Arial Narrow,sans-serif;"> The bath hasn’t been cleaned and the sheets/towels haven’t been changed. <span style="font-family: Arial Narrow,sans-serif;"> Il bagno non è stato pulito e le lenzuola/gli asciugamani non sono stati cambiati.
 * <span style="font-family: Arial Narrow,sans-serif;"> It’s really too noisy here! Can’t you do something about it? <span style="font-family: Arial Narrow,sans-serif;"> E’ veramente troppo rumoroso qui. Non potete proprio farci niente?
 * <span style="font-family: Arial Narrow,sans-serif;"> The shower doesn’t work and there is no warm water. <span style="font-family: Arial Narrow,sans-serif;"> La doccia non funziona e non c’è acqua calda.
 * <span style="font-family: Arial Narrow,sans-serif;"> The central heating doesn’t work and it’s too cold. <span style="font-family: Arial Narrow,sans-serif;"> Il riscaldamento centrale non funziona e fa troppo freddo.
 * <span style="font-family: Arial Narrow,sans-serif;"> Sorry, but I <span style="font-family: Arial Narrow,sans-serif;"> ordered a continental breakfast and not an English breakfast.  <span style="font-family: Arial Narrow,sans-serif;"> Mi spiace, ma ho ordinate una colazione continentale e non all’inglese.
 * <span style="font-family: Arial Narrow,sans-serif;"> I demand to see the manager. <span style="font-family: Arial Narrow,sans-serif;"> Chiedo di parlare col direttore.
 * <span style="font-family: Arial Narrow,sans-serif;"> What exactly is the problem? <span style="font-family: Arial Narrow,sans-serif;"> Qual è il problema esattamente?
 * <span style="font-family: Arial Narrow,sans-serif;"> What exactly is wrong? Che cosa c’è che non va esattamente?
 * <span style="font-family: Arial Narrow,sans-serif;"> I see. Is there anything else? <span style="font-family: Arial Narrow,sans-serif;"> Capisco. C’è qualcosaltro (che non va)?
 * <span style="font-family: Arial Narrow,sans-serif;"> I’m extremely/terribly sorry. I’ll send someone up immediately. <span style="font-family: Arial Narrow,sans-serif;"> Mi spiace moltissimo/terribilmente. Mando su subito qualcuno.
 * <span style="font-family: Arial Narrow,sans-serif;"> Please wait in the bar while I sort this out. I’ll arrange for a complimentary drink for you. <span style="font-family: Arial Narrow,sans-serif;"> Per favore, aspetti al bar mentre me ne occupo. Le farò offrire qualcosa da bere.
 * <span style="font-family: Arial Narrow,sans-serif;"> __**THE CHECK OUT**__


 * <span style="font-family: Arial Narrow,sans-serif;"> I’d like to check out. <span style="font-family: Arial Narrow,sans-serif;"> Vorrei pagare il conto per favore.
 * <span style="font-family: Arial Narrow,sans-serif;"> Ok, sir/madam, what room are you in?/What’s your room number? <span style="font-family: Arial Narrow,sans-serif;"> Va bene, signore/signora, quale è la sua camera/il numero della sua camera?
 * <span style="font-family: Arial Narrow,sans-serif;"> Certainly sir/madam. I’ll get your bill. Here it is. Certo signore/signora. Prendo il suo conto. Eccolo.
 * <span style="font-family: Arial Narrow,sans-serif;"> Can I check it through, please? Posso controllarlo, per favore?
 * <span style="font-family: Arial Narrow,sans-serif;"> Of course, sir/madam. Certo signore/signora.
 * <span style="font-family: Arial Narrow,sans-serif;"> Can you tell me what this item is for? <span style="font-family: Arial Narrow,sans-serif;"> Può dirmi che cos’è questa voce?
 * <span style="font-family: Arial Narrow,sans-serif;"> That is the laundry service. Indica <span style="font-family: Arial Narrow,sans-serif;"> il servizio lavanderia.
 * <span style="font-family: Arial Narrow,sans-serif;"> It’s strange, I never called it. <span style="font-family: Arial Narrow,sans-serif;"> E’ strano, non l’ho mai chiamato!
 * <span style="font-family: Arial Narrow,sans-serif;"> Didn’t you? <span style="font-family: Arial Narrow,sans-serif;"> Let me check. Davvero? Mi lasci controllare.
 * <span style="font-family: Arial Narrow,sans-serif;"> You are quite right. I’m terribly sorry for this mistake. <span style="font-family: Arial Narrow,sans-serif;"> Lei ha perfettamente ragione. Mi spiace terribilmente per questo errore.
 * <span style="font-family: Arial Narrow,sans-serif;"> You have no additional restaurant service charges, sir. <span style="font-family: Arial Narrow,sans-serif;"> Lei non ha spese supplementari per il servizio ristorante, signore.
 * <span style="font-family: Arial Narrow,sans-serif;"> I don’t think I ordere <span style="font-family: Arial Narrow,sans-serif;"> d Champagne!  <span style="font-family: Arial Narrow,sans-serif;"> Non penso di avere ordinato Champagne.
 * <span style="font-family: Arial Narrow,sans-serif;"> How would you like to pay? <span style="font-family: Arial Narrow,sans-serif;"> Come desidera saldare il conto?
 * <span style="font-family: Arial Narrow,sans-serif;"> Do you accept Visa/ cheques? <span style="font-family: Arial Narrow,sans-serif;"> Accettate la Visa/gli assegni?
 * <span style="font-family: Arial Narrow,sans-serif;"> Can I charge it to my bill? Posso aggiungerlo sul conto?
 * <span style="font-family: Arial Narrow,sans-serif;"> Could you just sign here, please? <span style="font-family: Arial Narrow,sans-serif;"> Può firmare qui, per favore?
 * <span style="font-family: Arial Narrow,sans-serif;"> Thank you, that’s fine. I hope you have a nice journey. <span style="font-family: Arial Narrow,sans-serif;"> Grazie, va bene. Le auguro buon viaggio.